Commenting on items
Leave internal notes on individual items to track damages, maintenance updates, or anything your team needs to know — and see the full comment history at a glance.
How to Leave a Comment
Go to Inventory → Manage.
Find the item group you need and expand it to see individual items.
Click the Actions menu on the item you want to comment on.
Select Comment.
A drawer opens on the right side of your screen. Type your note, apply any formatting (bold, italic, lists), and submit.
That's it — your comment is saved and visible to everyone in your organization.
What You'll See in the Comment Drawer
The comment drawer isn't just a text box. When you open it, you get a full history of everything that's happened with that item:
Previous comments from you and other users in your organization, displayed in chronological order
Rentals and expenses summary — a quick snapshot of how many times the item has been rented and total expenses logged against it
Rich text support — format your comments with bold, italic, bullet lists, and numbered lists to keep notes organized
When to Use Comments
Comments work best as a running log of important updates about a specific item. Here are a few examples:
Damage reports — "Scratch on the left panel noticed after return from client on 12.03. See photos in the damage report."
Maintenance notes — "Replaced battery pack. Next scheduled check: July 2025."
Client-specific observations — "Client requested extra padding for transport. Add bubble wrap before next delivery."
Condition updates — "Item cleaned and reconditioned. Ready for next rental."
Internal flags — "Do not rent out until manager approval — pending inspection."
💡 Tip: Think of comments as the item's diary. Anything a teammate might need to know before renting this item out — put it here.
Who Can See Comments?
Every user in your organization can view and add comments on any item. This makes comments a shared knowledge base for your team, so everyone stays informed about item condition and history without needing to ask around.
⚠️ Note: Comments are internal only — your clients never see them. Use them freely for honest assessments and team coordination.
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